Price, Quality and Service- A Vendors Wedding Story...
Mar 14, 2011 07:23 PM Back
So the question I would like to ask and have you all ask yourselves is:
If you could only pick 2, which 2 would you pick?
Price, Quality or Service?
I just got married a few years ago and was faced with this exact situation.....here is what happen.
With one vendor I choose price first thinking it was not that important and boy was I WRONG!!!!
How annoying is it when you call your vendor and it's like pulling teeth to get them to call you back or you need there help with what is their job and they lay it on you and make it your job....I was furious with no real recourse. It was a real night mare working with this vendor and I truly thought, well he is the cheapest guy and he seems ok.
Also the end product was terrible, I was heart broken!!!
When someone is the cheapest guy around, there is probably a reason. I learned my lesson and in doing that I did something really great with it.
I now run my business of 11 years with quality and service as the two most important elements of my business. I truly believe that when it comes down to it, your vendors should be providing you the utmost of service and an impeccable product. If they are not, you should rethink them for your event.
Ask yourself, is a few hundred dollars worth all the aggravation of picking the wrong vendor which may have poor customer service. Isn't this the service industry and vendors are to provide a great service, calling you back when you call, answering emails in a timely fashion, coming up with new and creative ideas for you.
From the bottom of my heart, think about who you are booking before you do, I wish I did.
You can count on Bella Flowers for always putting quality and service first.
Best,
Cristina Spoto
Bella Flowers Inc.
www.bellaflower.com
631-271-7050
If you could only pick 2, which 2 would you pick?
Price, Quality or Service?
I just got married a few years ago and was faced with this exact situation.....here is what happen.
With one vendor I choose price first thinking it was not that important and boy was I WRONG!!!!
How annoying is it when you call your vendor and it's like pulling teeth to get them to call you back or you need there help with what is their job and they lay it on you and make it your job....I was furious with no real recourse. It was a real night mare working with this vendor and I truly thought, well he is the cheapest guy and he seems ok.
Also the end product was terrible, I was heart broken!!!
When someone is the cheapest guy around, there is probably a reason. I learned my lesson and in doing that I did something really great with it.
I now run my business of 11 years with quality and service as the two most important elements of my business. I truly believe that when it comes down to it, your vendors should be providing you the utmost of service and an impeccable product. If they are not, you should rethink them for your event.
Ask yourself, is a few hundred dollars worth all the aggravation of picking the wrong vendor which may have poor customer service. Isn't this the service industry and vendors are to provide a great service, calling you back when you call, answering emails in a timely fashion, coming up with new and creative ideas for you.
From the bottom of my heart, think about who you are booking before you do, I wish I did.
You can count on Bella Flowers for always putting quality and service first.
Best,
Cristina Spoto
Bella Flowers Inc.
www.bellaflower.com
631-271-7050
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